Privacy Policy

1. Information we collect

When you create an account or make a booking we collect your name, email address, phone number and any special requests you provide. Suppliers additionally provide business details for their listings.

We do not store full payment card details on our servers. Payment information is handled by our payment processing provider.

2. How we use your information

We use your information to process bookings, communicate booking confirmations and changes, connect you with the suppliers you book with, and improve the platform.

Suppliers you book with receive the guest details needed to fulfil your booking (name, party size, dates, contact details and special requests).

3. Sharing

We share booking details with the relevant supplier only. We do not sell personal information to third parties.

4. Retention and your rights

We retain booking records for as long as required for accounting and legal purposes. Under the Protection of Personal Information Act (POPIA), you may request access to, correction of, or deletion of your personal information by contacting hello@visitdrakensberg.com.

5. Cookies

We use essential cookies to keep you signed in and to remember your trip planning selections. We do not use third-party advertising cookies.